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These terms set out how your 6wine account works, what we expect from you, and what you can expect from us. Access to games, wallet transactions via bKash or Upay, and use of any feature on this site is subject to your local law and the eligible regions we serve.
Opening an account on 6wine means you have read, understood, and accepted these terms in full. They apply to every part of your session — browsing the lobby, placing wagers on live casino tables or slots, depositing via bKash or Upay, and requesting a withdrawal back to your wallet. We update these terms when our service changes, and the version active at the time of your session is the one that applies. We will post changes on this page before they take effect, so checking back here keeps you current. If you continue using your account after a change goes live, that counts as acceptance of the updated terms. These terms do not override or replace any obligations imposed on you by the laws of Bangladesh or the regulations of any jurisdiction in which you access this site. Eligibility depends entirely on your local law and the regions we are authorized to serve at the time you log in. Certain features — including specific payment rails like bKash and Upay — are only available where those services operate and where our account system has verified your wallet. Nothing in these terms constitutes a guarantee of continued access or service availability.
Deposits and withdrawals via bKash are subject to wallet verification and the transaction limits shown in your account at the time of the request.
Upay transfers follow the same account-verification path. Current limits are displayed inside your wallet section after login.
Your account wallet is a ledger of confirmed transactions only. Pending amounts are shown separately until the transaction clears.
Not every interaction on or around 6wine falls under these terms. We want to be clear about what we control, what third parties handle, and where your agreement with us begins and ends. This matters most when something goes wrong — knowing whose terms govern a transaction or a game result tells you where to direct your question.
Login, registration, session management and account settings are fully within these terms. Any dispute about account status, suspension or closure is handled under this policy.
Deposits and withdrawals processed through your 6wine account wallet are covered here. The bKash or Upay network itself operates under its own separate service terms.
Game titles, table rules, odds displays and lobby categories published on this site are covered. We present what studios make available; individual game mechanics are set by the studio, not by us.
Payment networks, device app stores, and mobile carriers are outside our terms. Their rules apply to their part of the journey; ours apply only to the 6wine account layer.
You have several concrete options available to you as an account holder. Your transaction history is accessible from the wallet section of your account dashboard after login — every deposit and withdrawal is recorded there with a timestamp and status. If any detail on your account looks wrong, the correction path starts with the account settings page, where you can update contact information and wallet details. For anything that cannot be resolved through self-service, our support team handles account queries directly. Raising a question about these terms, a transaction record, or an account decision follows the same contact path. We aim to respond to account-related queries in the order they are received. We do not place a time limit on how long after a transaction you can raise a question, but the sooner you do, the easier it is to trace the record.
Open your account dashboard and go to the wallet section. Every confirmed transaction appears there with its date, amount, method and status.
Account settings let you update your registered mobile number, email and linked wallet. Changes to payment details may trigger a re-verification step shown on screen.
Use the support contact path listed in the Support section of this page. Reference your account ID and the transaction timestamp when submitting a question about a specific record.
If you disagree with an account decision, submit a written request through the support channel. We will acknowledge receipt and follow the review steps set out in our internal process.
If any part of these terms is unclear, or if you need to raise a question about your account under this policy, the contact paths below are available to you. We handle terms-related queries separately from general gameplay support so they reach the right team directly.
Start a chat from the support icon inside your account dashboard. Mention that your query is about the terms or a specific account decision so the team can route it correctly.
Send your query to the support address listed in your account confirmation email. Include your account ID and a brief description of the issue for a faster response.
The help centre covers common terms questions including wallet limits, account verification steps and the process for requesting a transaction review.
Your account data is held for as long as your account remains active and for the retention period required by the applicable rules of the regions we serve. We use your data to operate your account, process wallet transactions via bKash and Upay, and maintain transaction records you can access at any time. Cookies on this site are used for session management and to keep your account state consistent across pages — you can review cookie settings in your browser. We do not sell account data to third parties. Account security is your shared responsibility: keep your login credentials private and contact support immediately if you suspect unauthorized access. Requests to change registered payment details or close an account are handled through the support channel and may require identity verification as shown in the account settings flow.
We keep your account and transaction records for the period required by applicable regional rules. You can request a summary of your records through the support channel at any time.
Session cookies keep your account state active while you browse. No tracking cookies are set without your browser's acceptance. Review and clear them in your browser settings.
Login credentials are your responsibility. If your registered mobile number or email changes, update it in account settings immediately so wallet verification continues to work.
To close your account or request deletion of data beyond the mandatory retention period, contact support in writing. We will confirm receipt and outline the steps from there.
The questions below come up most often when account holders read through the terms for the first time. If yours is not here, the support team can answer it directly.
Yes. Completing registration and logging in counts as acceptance of the current terms. If you do not agree, you should not use the account. The current version of the terms is always available on this page.
We post the updated version on this page before it takes effect. Continuing to use your account after the effective date means you have accepted the changes. We recommend checking this page after any notification we send to your registered contact.
Access depends on your local law and the regions we are authorized to serve at the time you log in. If you travel outside Bangladesh, whether the account remains accessible depends on the rules of the country you are in. We do not control that.
Your full transaction record is in the wallet section of your account dashboard after login. Each entry shows the date, amount, payment method — bKash or Upay — and current status. This is the record we refer to when handling any query.
Contact support through live chat or email with your account ID and the transaction timestamp. Describe what you believe is incorrect. We handle account decisions and transaction queries through the same review process set out in the rights section above.
You can request account closure through the support channel at any time. We will retain transaction records for the period required by applicable regional rules even after closure. Any balance in your wallet at the time of closure follows the withdrawal steps shown in your account.